Returns & Refunds.
Have an issue with your order? Don't worry. Contact us first, explain what happened, and we'll discuss the best way forward with you.
Discuss on WhatsAppEvery request is reviewed individually
Let's talk about it first.
Because New Print creates personalised products, we prefer to understand the situation before deciding whether a return, replacement, refund or another solution is appropriate.
Contact us with your order details and explain the issue. We'll discuss it with you and decide the best possible resolution.
Contact UsSimple.
Personal.
Fair.
We don't want you to struggle with a complicated return process. Tell us what happened and we'll take it from there.
Contact Us
Message us on WhatsApp and share your order number and the issue.
We Discuss
We'll understand what happened and may ask for photos or other details.
We Decide Together
After reviewing the situation, we'll discuss the most appropriate solution.
Not sure what
to do?
If something isn't right with your New Print order, contact us before taking any action.
Product Issue
Something is wrong with the product or printing.
Return Request
You believe your order needs to be returned.
Refund Question
You want to discuss whether a refund may be appropriate.
Order Problem
Your order arrived differently from what you expected.
Personalised products
Many New Print products are prepared according to the selections and customisation submitted with your order. Because of this, return and refund requests need to be discussed with us individually.
We review the situation
We may ask for your order number, photos, videos or other information that helps us understand the problem before deciding the appropriate resolution.
Keep these details ready.
This helps us understand your request faster.
Important
Please contact us before sending anything back.
Do not send a product back to New Print without first contacting us and receiving instructions. We need to review your situation and discuss the next step with you.
Return & refund clarity.
Can I return my order?+
Please contact us first. Because many New Print products are personalised, we'll discuss your specific situation before deciding whether a return is appropriate.
Can I get a refund?+
If you believe you should receive a refund, contact us with your order details and explain the issue. We'll review the situation and discuss the appropriate resolution.
What if my printed product has a problem?+
Contact us as soon as possible and share clear photos or videos of the issue along with your order number. We'll review it with you.
What if I simply changed my mind?+
Please contact us and discuss your situation before taking any action. Since customised products may be prepared specifically for your order, the available options can depend on the circumstances.
Should I send the product back immediately?+
No. Please contact New Print first. We will discuss the issue and provide instructions if a return is appropriate.
How do I contact New Print?+
The easiest way is to message us directly on WhatsApp. Include your order number and a short explanation of the issue.
Have a return or
refund question?
Don't worry about figuring it out yourself. Message us, tell us what happened, and we'll discuss it with you.
Chat on WhatsApp+91 74069 25565
New Print
If something isn't right with your order, please reach out to us. We'll listen, understand the situation and discuss the best way forward.